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Date: 23 July 2015


Technical Support Executive (L2)for international voice process Job

Job Description:

Aid customer in navigating Windows and Office and its troubleshooting tools.
 Document complex technical issues in a clear written form.
 Keep customer informed throughout the process.
 Contribute to content and technical community efforts.
 Utilize effective communications with customers and peers.
 Identify customer needs and identify resolutions that meet those needs.
 Educate customer on the troubleshooting process.
 Handle customer complaints.
 Ability to become a trusted advisor to MS customers with the ability to get them to pay for required services.
 Escalate cases to Tier2 as defined by service delivery or by the Vendor.
 Identify customer needs and communicate to the customer the value of paid support offerings.

Recruiter details

  • Company Name:Notion Press Media Private Limited
    • Email: jobs@notionpress.com




    Technical Support Executive Job

    Job Description:

    Job Description
    
    We have an urgent requirement 
    
    If you are interested and available please send us your updated profile and below details 
    
    Please find JD as bellow. 
    
    Job Location Location: Microsoft Jaipur
    Shift :Ni
    
    
    Job Title: Technical Support Representatives
    
    Job Description: Technical Support (Voice based)
    
    Work Location: Bangalore
    
    Good Communication skills
    Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones 
    Take calls from Global customers and initiate the right response to them, positively and professionally
    Deal with a wide range of products using a powerful information database
    Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand.
    Flexible to work in shifts.
    Languages known- English is mandatory
    
    Graduate in any discipline ,
    
    If interested please send me your updated resume to 
    
    If interested please send me your updated resume with the following details: 
    
    Full Name:- 
    Availability for and telephonic round Face-Face and interview :
    Willing to work on magna role:

    Recruiter details:

  • Company Name:Shikhar Services
    • Company Description:

      Shikhar Services

    • Email: Shikharservices.hr@gmail.com




    Windows Server Administrator Job

    Job Description:

    To communication & provide technical support to customers through phone, chat, & tickets system WIPL CRM. 

    • Installation & configuration of web hosting control panels like Cpanel, Plesk, DirectAdmin 

    • Installation & Maintenance of Virtual Servers & Masters on XEN, OpenVZ, Parallels Panel. 

    • To install on remote Linux & Windows server's applications. e.g: PHP - applications, CPanels, etc. 

    • Configure and manage a sophisticated DNS environment

     Thorough knowledge of Windows server management. 

    • Outstanding troubleshooting skills. 

    • Be willing to work on 2 years contract & be willing to work in night shifts if required. 

    • Commitment to provide timely and quality support to customers both within and outside the organization.


    Recruiter details

    Company Name:wipl.com

    • Email: hrd@wipl.com



    Windows Server Administrator Job

    Job Description:

    To communication & provide technical support to customers through phone, chat, & tickets system WIPL CRM. 

    • Installation & configuration of web hosting control panels like Cpanel, Plesk, DirectAdmin 

    • Installation & Maintenance of Virtual Servers & Masters on XEN, OpenVZ, Parallels Panel. 

    • To install on remote Linux & Windows server's applications. e.g: PHP - applications, CPanels, etc. 

    • Configure and manage a sophisticated DNS environment

     Thorough knowledge of Windows server management. 

    • Outstanding troubleshooting skills. 

    • Be willing to work on 2 years contract & be willing to work in night shifts if required. 

    • Commitment to provide timely and quality support to customers both within and outside the organization.

    Recruiter details:

    • Company Name:wipl.com
    • Email: hrd@wipl.com












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